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Contact Information

• Brand name: FancyMay
• Registered business entity: Quanzhou Huian Qianya Trading Co., Ltd.
• Unified Social Credit Code: 91350521MAKHJ605XX
• Website: https://thefancymay.com
• Customer-support email: support@thefancymay.com (We aim to reply within 24 hours, 7 days a week)
• Customer-support phone: +86 15657305198
• Registered Business Address: Room 801, Unit 1, Building 2, Juxing International City, No. 201 Huiquan South Road, Luocheng Town, Hui'an County, Fujian Province, China
• Return Address: Please contact support@thefancymay.com before returning any product. The applicable authorized return address and return procedure will be provided after your return request is reviewed and approved. Depending on the customer's actual return location and available return-processing resources, the authorized return location may be an Amazon FBA return location or another authorized overseas return location.
• Customer Support Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside phone service hours, please reach out via email.

For order support, include your order number and the email address used at checkout. For return, refund, warranty, or shipping questions, describe the issue clearly and attach photos or videos when they help us verify the problem.

For security, please do not send full credit card numbers, passwords, one-time passcodes, or sensitive payment credentials by email or through a contact form.

Customers must contact support@thefancymay.com for return authorization before shipping any return. Do not send products directly to any third-party fulfillment provider, fulfillment center, return-processing location, or our registered business address without prior authorization. Unauthorized returns may not be accepted.