Warranty & Support

FancyMay provides a 2-year limited manufacturer warranty from the carrier-confirmed delivery date for eligible products. Warranty coverage applies only to verified defects in materials or workmanship arising under normal household use, proper installation, compatible electrical supply, and compliance with the product manual, wiring diagram, mounting requirements, maintenance guidance, and intended-use limitations.

The limited manufacturer warranty lasts for 2 years from the carrier-confirmed delivery date of the eligible product. This warranty does not restart or extend after a repair, replacement, or part replacement unless required by applicable law.

This warranty applies to the original purchaser of a genuine FancyMay product purchased from our official website or an authorized sales channel. The warranty is not transferable and may require proof of purchase, order number, carrier-confirmed delivery date, product model, and product identification information.

During the 2-year warranty period, FancyMay may provide an approved remedy for verified manufacturing defects affecting normal product operation. Covered issues may include failure to power on after verified correct installation, motor failure, fan-speed control failure, light-module failure, control-board or switch failure, remote-receiver failure, abnormal noise or excessive wobble caused by a verified manufacturing defect, structural defects in the fixture housing or supplied mounting components, or other functional issues caused by defects in materials or workmanship.

Airflow, brightness, color appearance, sound level, room coverage, and perceived performance may vary by model, room size, mounting height, installation quality, electrical conditions, and user settings. These variations are not manufacturing defects by themselves.

For an approved claim, FancyMay may troubleshoot, repair the product, replace a defective part, replace the product with the same or a functionally equivalent model, issue store credit, or refund the eligible purchase amount. FancyMay will select the remedy based on the defect, product availability, repair feasibility, claim history, and applicable law. A replacement product or part does not restart or extend the original warranty period unless required by applicable law.

For approved claims involving a verified defect, damaged arrival, or incorrect item, FancyMay may ship a replacement based on inventory availability and the claim type. In some cases, the original product or defective component must be returned using a prepaid label or approved return solution before or after replacement shipment.

This warranty does not cover normal wear and tear; cosmetic scratches, finish variation, discoloration, or minor appearance differences; normal LED lumen depreciation or color shift; misuse, abuse, neglect, or improper maintenance; incorrect or unsafe installation; installation by an unqualified person where professional installation is required; unsuitable ceiling support or junction box; loose or incorrect mounting; wiring errors; incompatible voltage, frequency, dimmer, switch, or control system; electrical surges, lightning, unstable power, or utility problems; water exposure; use in wet, damp, outdoor, sloped, or unsuitable locations unless the model is expressly rated for that use; fire, drops, impacts, extreme temperatures, blocked airflow, improper storage, unauthorized modification or repair, commercial or rental use unless expressly sold for that purpose, loss, theft, intentional damage, third-party damage, products purchased from unauthorized sellers, or installation and removal labor costs unless expressly approved in writing.

Contact support@fancymay.com or +86 18159517688 as soon as the issue is identified. Provide the order number, proof of purchase, product model, carrier-confirmed delivery date, and a clear description of the problem. Include photos or videos showing the issue, the product label or serial number if available, wiring and installation information when relevant, display or remote-control symptoms when appropriate, and any packaging damage. Follow reasonable troubleshooting steps requested by FancyMay. Disconnect power before inspection and do not send products back without approval.

For approved warranty claims in the 48 contiguous United States, FancyMay will provide a prepaid return shipping label or another approved return solution when a return is required. The product must be returned with the parts and accessories requested by the support team. Failure to return a required item after receiving a replacement may result in additional charges where permitted by law. Return-shipping support does not apply to unapproved claims, installation labor, removal labor, or damage excluded by this policy.

After receiving all required information or the returned product, FancyMay normally inspects and processes a warranty claim within 3 to 5 business days. Complex claims, missing information, carrier delays, high-volume periods, unavailable replacement inventory, or additional technical review may require more time. FancyMay will communicate material delays and the next available resolution step.

Our support team can assist with product information, manual guidance, basic troubleshooting, returns, exchanges, replacement support, and warranty claims. Our team cannot replace a licensed electrician, installer, structural professional, or local code authority. We aim to respond within 1 business day during support hours. Response times may vary during weekends, public holidays, peak seasons, or complex investigations.

Digital manuals, wiring diagrams, quick-start guides, installation instructions, mounting guidance, control and remote instructions, cleaning and maintenance information, and troubleshooting steps may be provided on the website or through customer support. Where available, replacement accessories or parts may be offered for purchase after the warranty period or when the item is not covered.

This warranty gives the customer specific rights. Customers may also have additional rights under applicable consumer-protection laws. Nothing in this policy limits rights that cannot legally be limited or excluded.

For warranty claims, technical support, or after-sales service, contact support@fancymay.com or +86 18159517688.