FAQS

Answers, fast.

If you do not see your question, email us at support@thefancymay.com. We aim to reply within 24 hours, 7 days a week.

PRODUCT & SIZING

Where are FancyMay products manufactured?

All FancyMay products are manufactured in China. Fulfillment location may vary depending on inventory and authorized fulfillment arrangements.

Which size should I pick?

MiniGlow 20" suits compact rooms around 100 sq ft. AeroGlow 42" fits everyday rooms around 144-225 sq ft. Actual airflow and room comfort vary by room size, mounting height, installation quality, electrical supply, and user settings.

Does the low-profile design work on low ceilings?

Both MiniGlow and AeroGlow use a flush-mount form designed for standard flat ceilings. Always confirm ceiling support, electrical box rating, and model installation requirements before installation.

Are blades safe for kids rooms?

Blades sit close to the body in a low-profile housing. Always install above safe head height.

LIGHT & AIRFLOW

Can I dim the light?

Yes. MiniGlow 20 supports three color-temperature settings across a 3000K–6500K range with 10%–100% brightness adjustment. MiniGlow Smart+ supports Warm, Neutral, and Cool modes. AeroGlow 42 supports three selectable CCT modes with adjustable brightness.

Is the fan reversible?

Yes, the DC motor supports summer down-flow and winter up-flow.

How loud is the fan?

Sound level may vary by model, fan speed, mounting height, installation quality, ceiling structure, and room conditions. Contact support for model-specific information.

SMART CONTROL

Do I need WiFi for the standard MiniGlow?

MiniGlow 20 is not marketed as the WiFi / Alexa model. For verified 2.4GHz WiFi and Alexa voice control, choose MiniGlow Smart+.

Does Smart+ work with Alexa?

Yes. The verified MiniGlow Smart+ Black and White models support Alexa voice control over a 2.4GHz WiFi network. No other voice assistant ecosystem is currently claimed.

Does Smart+ need 2.4GHz WiFi?

MiniGlow Smart+ connects to 2.4GHz WiFi. A 5GHz-only network is not supported for initial pairing.

INSTALLATION

Can I install it myself?

FancyMay products are hardwired electrical fixtures. If you are not comfortable with household wiring, or if local law requires it, hire a licensed electrician.

Do I need a fan-rated ceiling box?

Use a compatible voltage and a ceiling electrical box and structure rated to support the fixture and its operating load.

SHIPPING

Where do you ship?

FancyMay ships only to physical residential or commercial street addresses in the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. territories, PO Boxes, APO/FPO/DPO addresses, or unsupported destinations.

When will my order arrive?

Orders are normally processed within 1-2 business days. After dispatch, Free Standard Shipping transit is normally 3-5 business days and Express Shipping transit is normally 1-2 business days for $12.99. Estimated total time is approximately 4-7 business days for Standard and 2-4 business days for Express, excluding weekends, public holidays, carrier disruptions, and other delays outside FancyMay's reasonable control.

RETURNS

Where do I send a return?

Do not send a return without authorization. Contact support@thefancymay.com first. After your return is approved, FancyMay will provide the applicable authorized return address and return instructions. Depending on your actual return location and available return-processing resources, the authorized return location may be an Amazon FBA return location or another authorized overseas return location.

Can I return my fan light?

Customers may request a return or exchange within 30 days of carrier-confirmed delivery. The restocking fee is $0.00. FancyMay pays return shipping for approved defective, damaged, or incorrectly shipped items caused by FancyMay. For approved customer-remorse returns in the 48 contiguous United States, FancyMay can provide a prepaid return shipping label and deduct a $19.95 Return Shipping Fee from the refund. Contact support before shipping any return.

WARRANTY

Is there a warranty?

Eligible FancyMay hardwired ceiling fan lights and related included components have a 2-year limited manufacturer warranty from the carrier-confirmed delivery date for verified defects in materials or workmanship under normal household use and proper installation.

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