Returns & Refunds

• Last updated: August 3, 2026
• Customers may request a return or exchange within 30 days from the carrier-confirmed delivery date.
• The restocking fee is $0.00 for eligible approved returns.
• Return shipping responsibility depends on the reason for the return.
• For approved defective, damaged, or incorrectly shipped items caused by FancyMay, FancyMay will cover return shipping or provide replacement service.
• For change-of-mind or other customer-remorse returns, the customer is responsible for return shipping.
• Contact FancyMay and receive return authorization before shipping any return.

Customers may request a return or exchange within 30 days of the delivery date shown by the carrier. Return requests submitted after the 30-day window may not be accepted unless required by applicable law or covered by an approved warranty claim.

The request must be submitted within 30 days of carrier-confirmed delivery. The customer must provide the order number or other proof of purchase. The product should be returned with the original packaging, manuals, mounting bracket, canopy, mounting hardware, light cover or diffuser, remote control, receiver or control unit, and other included items when reasonably available. For non-defect returns, the product should be reasonably clean, in substantially the same condition as received, and suitable for inspection and resale.

A product may be ineligible if it has been damaged by misuse, abuse, unauthorized modification, accident, water exposure, fire, extreme temperatures, improper installation, incompatible power equipment, use outside its intended purpose, or missing major required components.

For defective, damaged, or incorrect items, FancyMay may approve a return, refund, repair, or replacement even if the product has been opened, provided the issue is reported within the applicable timeframe and verified through photos, videos, troubleshooting, carrier information, or inspection.

Return shipping costs depend on the reason for the return. Customer-remorse returns are customer-paid. FancyMay-responsibility returns are covered by FancyMay after approval. For eligible approved returns, FancyMay charges a $0.00 restocking fee.

If a customer returns an item because of a change of mind, an incorrect product ordered by the customer, appearance, size, color, feel, performance preference, or because the product is no longer needed, the customer is responsible for arranging and paying the related return shipping costs.

If a product is defective, damaged in transit, or incorrectly shipped due to an issue caused by FancyMay, FancyMay will cover approved return shipping or provide replacement service after the issue is reviewed and approved.

Original shipping charges, expedited shipping fees, duties, taxes, customs fees, and handling fees are non-refundable unless required by applicable law or unless the return is caused by an error on FancyMay's part.

Contact support@fancymay.com or +86 18159517688 within 30 days of delivery. Include the order number, the email address used at checkout, the item to be returned or exchanged, and the reason for the request. For damaged, defective, or incorrect items, include clear photos or videos showing the issue and the shipping box if applicable. Wait for return authorization and instructions before sending anything back.

Return Address: Room 2426, Bldg 5, Phase 3, Vanke City Light, 343 Daxing St, Fengze Dist, Quanzhou, Fujian, China. Please do not send items back without contacting us first. Contact support@fancymay.com for return authorization before shipping so we can confirm the order, item condition, return reason, and return instructions. Unauthorized returns may be delayed or rejected.

For approved exchanges, FancyMay will arrange a replacement depending on product availability. For defective, damaged, or incorrect items, FancyMay may offer troubleshooting, repair, replacement, or refund after review and approval. In some cases, the original item may need to be returned before or after a replacement is shipped.

After FancyMay receives and inspects a returned item, approved refunds are normally processed within 3 to 5 business days. Refunds are issued to the original payment method used at checkout. The bank, credit-card issuer, PayPal, Shop Pay, or other payment provider may take an additional 5 to 7 business days to post the refund after FancyMay processes it.

Items returned after the 30-day return window, products damaged by misuse, products missing major required components, gift cards, final-sale items, customized products, promotional items clearly marked as non-returnable, and consumable accessories or parts showing normal wear may be non-returnable or subject to limited return rights unless required by applicable law.

If tracking shows a package was lost in transit or delivered but not received, contact FancyMay with the order number and tracking number. FancyMay will work with the carrier to investigate. If the carrier confirms the package was lost or misdelivered and the issue was not caused by an incorrect address or failed delivery instruction provided by the customer, FancyMay may provide a replacement or refund according to the investigation result.

If an order needs to be canceled, contact FancyMay immediately. FancyMay will attempt to cancel the order before it enters processing or ships. Once an order has shipped, it cannot be canceled, but the customer may request a return after delivery under this policy. If FancyMay cannot ship within the stated or otherwise agreed timeframe, the customer may be offered the option to cancel the unshipped order for a full refund.

FancyMay reserves the right to refuse returns, exchanges, or refunds where there is evidence of fraud, abuse, excessive returns, intentional damage, policy manipulation, or violation of our terms, subject to applicable law.

For return, refund, exchange, or replacement support, please contact support@fancymay.com or +86 18159517688. Our support team aims to respond within 1 business day during support hours.