Returns & Refunds

• Last updated: September 24, 2026
• Customers may request a return or exchange within 30 days from the carrier-confirmed delivery date.
• The restocking fee is $0.00 for eligible approved returns.
• Return shipping responsibility depends on the reason for the return.
• For approved defective, damaged, or incorrectly shipped items caused by FancyMay, FancyMay will cover return shipping or provide replacement service.
• For approved customer-remorse returns in the 48 contiguous United States, FancyMay can provide a prepaid return shipping label and deduct a $19.95 Return Shipping Fee from the refund.
• Contact FancyMay and receive return authorization before shipping any return.

Customers may request a return or exchange within 30 days of the delivery date shown by the carrier. Return requests submitted after the 30-day window may not be accepted unless required by applicable law or covered by an approved warranty claim.

The request must be submitted within 30 days of carrier-confirmed delivery. The customer must provide the order number or other proof of purchase. The product should be returned with the original packaging, manuals, mounting bracket, canopy, mounting hardware, light cover or diffuser, remote control, receiver or control unit, and other included items when reasonably available. For non-defect returns, the product should be reasonably clean, in substantially the same condition as received, and suitable for inspection and resale.

A product may be ineligible if it has been damaged by misuse, abuse, unauthorized modification, accident, water exposure, fire, extreme temperatures, improper installation, incompatible power equipment, use outside its intended purpose, or missing major required components. Opening the package does not automatically make a defective, damaged, or incorrect item ineligible.

For defective, damaged, or incorrect items, FancyMay may approve a return, refund, repair, or replacement even if the product has been opened, provided the issue is reported within the applicable timeframe and verified through photos, videos, troubleshooting, carrier information, or inspection.

Return shipping costs depend on the reason for the return. For approved customer-remorse returns in the 48 contiguous United States, FancyMay can provide a prepaid return shipping label and deduct a $19.95 Return Shipping Fee from the refund. FancyMay-responsibility returns are covered by FancyMay after approval. For eligible approved returns, FancyMay charges a $0.00 restocking fee.

If a customer returns an item because of a change of mind, an incorrect product ordered by the customer, appearance, size, color, feel, performance preference, or because the product is no longer needed, FancyMay can provide a prepaid return shipping label for approved returns in the 48 contiguous United States and deduct a $19.95 Return Shipping Fee from the refund.

If a product is defective, damaged in transit, or incorrectly shipped due to an issue caused by FancyMay, FancyMay will cover approved return shipping or provide replacement service after the issue is reviewed and approved.

Original shipping charges, expedited shipping fees, duties, taxes, customs fees, and handling fees are non-refundable unless required by applicable law or unless the return is caused by an error on FancyMay's part.

Contact support@thefancymay.com (we aim to reply within 24 hours, 7 days a week) or +86 15657305198 within 30 days of delivery. Phone service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). Include the order number, the email address used at checkout, the item to be returned or exchanged, and the reason for the request. For damaged, defective, or incorrect items, include clear photos or videos showing the issue and the shipping box if applicable. Wait for return authorization and instructions before sending anything back.

FancyMay's registered business address in China is the company's legal registered address and is not the default operational return address for customers.

Customers must contact FancyMay Customer Support at support@thefancymay.com before returning any product. After the return request is reviewed and approved, FancyMay will provide the actual authorized return address and the specific return procedure for that return.

To improve the customer return experience and reduce unnecessary long-distance international return shipping, FancyMay may route an approved return to an authorized return location based on the customer's actual return location, order details, product type, and currently available fulfillment or return-processing resources.

Where available, the authorized return location may be an Amazon FBA return location or another authorized overseas fulfillment / return-processing location that is operationally suitable for the return.

Customers must not independently select an Amazon FBA facility, fulfillment center, warehouse, registered business address, or other third-party location. A return should only be shipped to the exact address provided by FancyMay Customer Support after approval.

The authorized return address may vary from one return to another depending on the customer's location and available return-routing resources.

Please do not send a return to any address without prior authorization from FancyMay Customer Support.

Returns sent to an unauthorized Amazon FBA facility, fulfillment center, warehouse, registered business address, or any other location not specifically provided by FancyMay may be delayed, rejected, returned to the sender, or may not be eligible for processing.

Always contact support@thefancymay.com and obtain the authorized return address and return instructions before shipping your return.

For approved exchanges, FancyMay will arrange a replacement depending on product availability. For defective, damaged, or incorrect items, FancyMay may offer troubleshooting, repair, replacement, or refund after review and approval. In some cases, the original item may need to be returned before or after a replacement is shipped.

After FancyMay receives and inspects a returned item, approved refunds are normally processed within 3 to 5 business days. Refunds are issued to the original payment method used at checkout. The bank, credit-card issuer, PayPal, Shop Pay, or other payment provider may take an additional 5 to 7 business days to post the refund after FancyMay processes it.

Items returned after the 30-day return window, products damaged by misuse, products missing major required components, gift cards, final-sale items, customized products, promotional items clearly marked as non-returnable, and consumable accessories or parts showing normal wear may be non-returnable or subject to limited return rights unless required by applicable law.

If tracking shows a package was lost in transit or delivered but not received, contact FancyMay with the order number and tracking number. FancyMay will work with the carrier to investigate. If the carrier confirms the package was lost or misdelivered and the issue was not caused by an incorrect address or failed delivery instruction provided by the customer, FancyMay may provide a replacement or refund according to the investigation result.

If an order needs to be canceled, contact FancyMay immediately. FancyMay will attempt to cancel the order before it enters processing or ships. Once an order has shipped, it cannot be canceled, but the customer may request a return after delivery under this policy. If FancyMay cannot ship within the stated or otherwise agreed timeframe, the customer may be offered the option to cancel the unshipped order for a full refund.

FancyMay reserves the right to refuse returns, exchanges, or refunds where there is evidence of fraud, abuse, excessive returns, intentional damage, policy manipulation, or violation of our terms, subject to applicable law.